Booking Terms and Conditions

Confirmation

All bookings are provisional until confirmed in writing. Provisional bookings will only be held for 14 days unless alternative arrangements have been agreed. The hotel reserves the right to release provisional bookings if a deposit has not been received.
No booking is confirmed until the deposit and booking conditions acknowledge slip is received.

Deposits

All bookings must be secured by letter of confirmation to the hotel and a deposit of £1000.00 (unless otherwise specified) which the company regrets is not refundable.

Cancellations

• Weddings
  
  In the event of cancellation, the hotel should be advised at the first instance verbally, followed by written confirmation. The deposit is forfeited for all cancellations.
  
  The hotel reserve the right to charge a cancellation fee against the total contracted business according to the notice received, based on the estimated numbers quoted at the time of booking;
  
  
  • Within 25-36 weeks  50%
  • Within 13-24 weeks  75%
  • Within 0-12 weeks   100%
   
   
• Accommodation – Function / Weddings
  
  In the event of cancellation, the hotel must be notified 48 hours before check-in date, or full charges will apply.
   
• Accommodation – Corporate
  
  In the event of cancellation, the hotel must be notified by 10am on day of arrival, or full charges will apply.
   
• Conferences
  
  In the event of cancellation, the hotel must be notified notified within 7 days of the conference date, or full charges will apply.
  

Final Numbers

Final numbers must be notified at least 48 hours prior to the commencement of the function, this will be the minimum number for which you will be charged. Failure to do so will incur charges on the numbers originally specified in the booking or the actual number of guests that attended, whichever is the greater. Where there is no minimum number stipulated at the time of booking, numbers may drop by a maximum of 10%. If the numbers drop more than 10% cancellation charges will be calculated in accordance with paragraph 3.

Liability of the Hotel

The hotel accepts no responsibility for loss or damage to any property of the customer or its guests other than such as may be caused as a direct result of any negligent or fraudulent act or omission of the company.
Any damage to the building or its contents caused by the customer or its guests is the responsibility of the customer. The customer agrees to pay the company the full cost of any company property which is stolen or damaged beyond repair. Where property is damaged yet repairable the customer will pay all costs incurred to rectify the damage.
Should the customer wish to attach items to the walls, floors or ceilings company consent is required.

Payment Terms

1. Private Functions - Weddings, Celebrations, Dinners
   An estimate for the event will be submitted and the total amount must be paid at least two weeks prior to the event. Any further charges must be paid within 14 days of the invoice.
2. Corporate Events
   Where a credit arrangement exists terms are strictly payment 14 days from date of invoice
   
3. Objections or Queries
   Any customer wishing to raise objections or queries concerning these accounts must do so in writing within 7 days of invoice date whereupon any amount not in dispute shall be paid in accordance with the payment terms and any balance immediately upon the amount being agreed between the Company and the customer.